FAQs

Where do you ship?

Teaconcept ships anywhere in the Philippines. If you’re abroad, please send us an email to inquire and we’ll see how we can work it out.

How much is shipping?

We use FastTrack as our shipping partner. Metro Manila rate is at 60php and nationwide rate is at 110php for packages up to 1 kilo. If you wish to order more, send us an email and we’ll be happy to check the rates for you.

What payment method did you accept?

We accept Visa & MasterCard processed through PayPal. If you have bulk others, please send us an email for other payment options that can be made available to you.

How long is the processing time?

We process all orders within 24 hours from the confirmation of payment. You should receive an email about the status of your order. Once processed, FastTrack would take about 2 to 3 days to deliver our teas to you.

How can I get a refund?

Your satisfaction is our guarantee but if the goods you receive are damaged, please send us an email and we’ll coordinate return and refund.

How many times can I brew a teabag?

Most of our teabags can be brewed up to 3x but you will find individual information in the package depending on the kind.

How much caffeine does your tea have?

Most of our teas have low to no caffeine. You will find this exact information in the individual packaging.

What if I'm allergic to your tea?

Our tea ingredients are all natural and safe to consume. If you suspect that you have allergies to our ingredients, please consult your doctor.

I'm pregnant, can I drink your tea?

Our teas are safe to consume but please check with your doctor as pregnancy situations differ from woman to woman.